1. What we collect
To process a reservation we collect: full name, email address, phone number, date of birth / age, driver's license number and state, and payment details. During verification, our identity partner (Veriff) collects a photo of your government ID and a short selfie.
2. How we use it
Your information is used to confirm your reservation, verify your identity and driving eligibility, send rental agreements via DocuSign, contact you about your booking, and meet our legal and insurance obligations. We do not sell your personal information.
3. Service providers
We share only what each partner needs to do its job: Stripe (payments), Veriff (identity verification), DocuSign (rental agreement e-signature), Resend (transactional email), and Twilio (SMS notifications). Each is contractually required to protect your data.
4. Communications
By submitting a booking you consent to receive transactional emails and text messages related to your reservation (booking confirmation, ID verification link, agreement, pickup instructions). Reply STOP to any text message to opt out of SMS. Email receipts are required and cannot be opted out of while a booking is active.
5. Data retention
Booking records, signed agreements, and verification results are retained for at least seven (7) years to comply with insurance and tax requirements. Payment card data is never stored on our servers — Stripe holds it.
6. Your rights
You may request a copy of, correction to, or deletion of your personal information by emailing ntr4@ntrrentalsllc.com. Deletion requests are honored to the extent permitted by law and our retention obligations above.
7. Security
All data is transmitted over TLS and stored on encrypted infrastructure. Access is limited to NTR Rentals personnel who need it to operate the rental.
8. Cookies
We use only essential cookies required to keep your session active and process your booking. We do not use advertising or tracking cookies.
9. Contact
Questions about this policy: ntr4@ntrrentalsllc.com · (470) 445-0677 · Atlanta, GA.